Love My Host — MediaTemple

I spent a 1/2 hour on the phone with my tech sup­port and web host at Medi­aTem­ple tonight. It’s not the first time that I’ve had to call them up with some advanced ques­tions (I like to tin­ker), and they com­pletely under­stood what I was say­ing. I ran into an issue today where I had this site point­ing to one CDN, then I also pointed it to their new part­ner Cloud­Flare. I wrote them ear­lier ques­tion­ing poten­tial con­flicts, and they responded by say­ing that it was prob­a­bly not a good idea to have any redun­dancy, so I removed Max­CDN and my CNAME record which pointed to it.

That’s when things started to go funny. This site visu­ally broke as well as some of my other blogs. I wasn’t sure if it was an issue of caching, DNS prop­a­ga­tion, mir­ror­ing, plu­g­ins, or the theme itself. I thought maybe it had mostly to do with the plu­g­ins as I was using CDN Linker Light on this blog, and W3TotalCache on some of my oth­ers. It turns out that none of those were the case, but I even­tu­ally found out on my own that WP Minify was caus­ing miss­ing CSS and JavaScript errors.

While Medi­aTem­ple didn’t resolve my prob­lem directly, they were there to give me some good point­ers. You never feel rushed when talk­ing to their sup­port, and quite often they go above and beyond to help you out. For exam­ple, they shouldn’t have to be deal­ing with people’s Word­Press instal­la­tions such as mine since it’s tech­ni­cally out of their scope, but quite often they’re will­ing to give it a shot. Their ser­vice has been worth every penny so far, and I hope that they never change.

Thanks guys.